SHIPPING & RETURN POLICY
General shipping info: Depending on size/weight, Our products usually ship with UPS or Fedex. Orders placed before 2pm PST will ship the same day. If you prefer to use your own shipping company or have an existing account from another service, please contact us before you order. Shipping to Hawaii, Alaska, Puerto Rico, Virgin Islands and other U.S. Territories: Please expect significantly slower ship times to states and territories outside the continental U.S. Shipping to Canada: Canadian shipping fees calculated automatically at checkout. All other international orders: Shipping costs to overseas locations is determined strictly by weight, not the quantity of items ordered.
Return Policy
To return an item, it must be in its original unused condition unless there is a manufacturer defect. You must return the item within 7 days of receipt of your purchase. We pay all shipping costs of a return is a result of our error and you are exchanging it for the item you ordered (i.e. received an incorrect or defective item, etc). For all other returns the customer is responsible for roundtrip shipping. 1. Please email info@archdental-medicalsupply.com to request a refund and we will assign you a tracking #. 2. Mail your returned item to: 3810 E La Palma Ave. Ste B Anaheim, CA 92807 3. Include in your package a signed note stating the reason for your return and the original Invoice. Restocking Fee All items are subject to a 15% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 714 983 1360 or info@archdms.com